Cancellations

ISP Cancellations

If you are no longer able to participate in your International Study Program and need to cancel, please follow the following steps:

To cancel log into myBYU and click on the “Intl Study Prgms App Status” link under the Miscellaneous heading.

At the bottom of the “Personal Information” page that appears click “Continue.”

On the “Application Selection” page that results, click on the cancel button next to the program you need to cancel from, fill out the cancellation form and click “Submit.” (When we receive your web cancellation, you have then officially cancelled from a program and any resulting fees will be assessed.)

No other method of cancellation will be accepted. For assistance you can email isp@byu.edu or call (801)422-3686.

Our official cancellation policy is the following:

The 1st program payment and $500 of the 2nd program payment are non-refundable. If you cancel after the 3rd payment due date, 100% of the 2nd program payment is non-refundable. If you cancel within two weeks of the beginning of the program, all program payments are non-refundable. If your program cost includes an airline ticket purchased on your behalf and you cancel the program, you will be assessed the cost of the airline ticket.

Appeals

Through ISP Appeals you may appeal decisions such as requesting a refund. The ISP Appeals Committee will review and consider your request.

Through the ISP Appeals process, ISP students may request consideration for use of sacred funds that originate from emergency tithing funds or student fees to cover expenses for extraordinary circumstances. The ISP Appeals process helps ISP administrators make responsible and fair decisions regarding these funds, which are distributed as widely as possible, reaching students in most need first. In some cases, appeals may be funded in full, in others, partial refunds may be granted, depending on the nature of the appeal, how much emergency funding ISP has, and how many students are requesting the funds.

To make an appeal, please write an e-mail describing your situation and detailing why you believe you qualify for refund money from ISP. Send to ispappeals@byu.edu. The ISP Appeals Committee will review your request in a timely manner. Although each request will be considered carefully, requests are not always granted.

Thank you for your patience in the appeals process. It is a thoughtful process determining how sacred funds are distributed, looking at each individual situation, and considering student need.